Last updated: 2 November 2026
What this notice covers
Keith Townley, trading as Macclesfield Printing Services, is the controller of personal information used to run this printing service, answer enquiries and manage orders. Our contact and correspondence details appear below.
Information we use and why
| Information and purpose | Usual lawful basis |
|---|---|
| Names, email addresses, telephone numbers, billing/delivery details, print specifications, artwork, proof decisions and messages needed to quote and fulfil an order. | Taking steps at your request before a contract and performing the contract. For a business contact who is not personally the contracting party, our legitimate interest in providing the requested service. |
| Order, invoice and payment-reference records required by tax or accounting law. | Legal obligation. |
| Security logs, access controls, fraud prevention, troubleshooting, complaints and legal claims. | Our legitimate interests in protecting customers, the business and the website; legal obligation where applicable. |
| Optional marketing, if you separately request it. | Consent where required. Marketing is separate from placing an order. |
We receive information from you, a person placing an order on your behalf, and providers involved in payment or fulfilment. Required form fields are marked. Without essential contact, artwork or delivery details, we may be unable to quote, produce or deliver the requested work.
Payments, artwork and service providers
Card payment details are entered into Stripe’s payment interface. We receive payment status, transaction references and limited payment-method details rather than your full card number or security code. Stripe also processes information for payment security and its own legal duties under its privacy notice.
We share information needed for the requested service with hosting and technical-support providers, payment providers, print-production partners, couriers and professional advisers where necessary. The store uses WordPress/WooCommerce, 20i hosting, Stripe and Instantprint for production sourcing. Authorised technical-support services may access relevant records when helping maintain or troubleshoot the store.
Production partners may need artwork, order specifications and delivery details. Artwork sent through our private artwork system is restricted to authorised staff and the relevant customer/order verification process. It is not a public portfolio upload. Please provide only information you are entitled to use and share. Contact us before sending sensitive personal data, confidential mailing lists or material needing special handling.
If we process personal data inside artwork solely on a business customer’s instructions, the appropriate roles and any additional processing terms depend on that service. We do not receive a general right to use your artwork in marketing.
The WhatsApp button opens an external WhatsApp conversation only if you choose it. WhatsApp/Meta handles information under its own terms and privacy notice. Phone, email and the enquiry form are also available.
How long we retain information
We decide retention according to the purpose and our legal obligations. Order, invoice and related payment records are kept for the applicable tax/accounting period and where reasonably needed for a complaint or legal claim. Enquiries are kept while the enquiry is active and for a reasonable follow-up period, taking account of whether a quote becomes an order.
Artwork and proof records may be needed for production, agreed repeat work, complaints or evidence of approval. You can ask us to delete files that are no longer needed. Security records are retained according to the investigation, recovery and prevention need. Backup copies follow the relevant recovery cycle and may not disappear immediately when an active record is removed. A legal obligation or continuing dispute can require longer retention.
International processing
Some payment, communication and technical providers may process information outside the UK. Transfer arrangements depend on the provider, service and destination. Contact us for details of the countries involved and any applicable adequacy decision, contractual safeguards or other lawful transfer mechanism, including how to request a copy of relevant safeguards.
Your information rights
Depending on the circumstances, you can ask to access or correct your information, have it erased, restrict processing, receive portable information, or withdraw consent where consent is the basis. Withdrawal does not affect processing that was lawful before withdrawal.
You have a right to object to processing based on legitimate interests, and to direct marketing. Contact us using the details below. Some records must be kept for tax, security or legal claims, so a deletion request may not remove every record immediately.
We may reasonably verify your identity before disclosing or changing information. We normally respond within one month, subject to lawful extensions and exceptions. You can complain to the Information Commissioner’s Office. We do not use this store to make solely automated decisions with legal or similarly significant effects about customers.
Cookies and changes
See our Cookie Policy for shopping, account, security and preference storage. Agreement to sales terms is separate from optional marketing consent. We will update this notice when the service or data practices change.
Business details and contact
Macclesfield Printing Services is operated by Keith Townley.
Correspondence address: Fence Av, Macclesfield, SK10 1LT.
Email: hello@macclesfieldprintingservices.co.uk
Telephone: 01625 720348
This is an online service. The correspondence address is not advertised as a walk-in print shop.