Terms & Conditions

Last updated: 2 November 2026

These terms explain ordering, artwork, delivery and your rights when buying from Macclesfield Printing Services. The seller is Keith Townley trading as Macclesfield Printing Services. Our contact and correspondence details are in the business-details section below.

1. Ordering and prices

We supply printing and related services to customers in the UK. A consumer buys wholly or mainly outside their trade or profession; a business customer buys for their business. The consumer protections below apply according to the actual purpose of the purchase.

Check the product, size, quantity, material, printed sides, finishing, delivery address and selected delivery time before ordering. You can correct these details in your basket and checkout before payment. Prices are in pounds sterling. Delivery and any other agreed charges are shown before you pay. We are not VAT registered and do not add a separate VAT charge.

Your order is an offer to buy the specified goods. Our automated acknowledgement records your order and any payment; we accept the production order when we confirm acceptance and artwork approval. If we cannot accept an order, we will explain and promptly refund any payment for goods or services we will not supply. Nothing here removes rights arising from a contract already made by our conduct or by law.

2. Artwork and design

You must have permission to use the text, images, logos and personal information you supply. You retain your rights in your artwork and authorise us and the production providers we use to handle it for quoting, checking, producing and fulfilling your order. We do not receive a general right to reuse it in our marketing.

Our free basic artwork check covers common print preparation issues such as size, bleed and resolution. It is not a proofreading, spelling, factual accuracy or intellectual-property clearance service. You are responsible for checking the content and the proof we ask you to approve. We remain responsible for printing and services that do not meet the agreed specification or applicable legal standards; proof approval does not remove those rights.

Screen colours and printed colours can differ. If accurate colour matching, a particular tolerance or a physical sample is essential, discuss and agree this with us before ordering. We will not use general colour or trimming tolerances to excuse a material failure to meet the description or agreed specification.

An artwork/design quote request is separate from the price of printing. Ticking that option does not accept a charge or authorise paid design work. We will confirm the brief, price, deliverables and any usage rights for approval before paid work begins. If you are a consumer and request a design service to start within a statutory cancellation period, we will obtain the separate express request and explain any proportionate payment that may become due if you cancel.

3. Delivery and essential deadlines

Available delivery choices appear on the product. Estimates start after payment and approval of all required artwork. Working days exclude weekends and bank holidays. Product-specific longer lead times still apply. Standard tracked mainland UK delivery is £4.99 per order, or free when products total £75 or more after discounts. Northern Ireland, offshore addresses, timed delivery and Saturday delivery require availability and charges to be agreed before ordering.

Next Day delivery is available on eligible products only, subject to confirmation. Place and pay for the order by 12 noon UK time on the previous working day, with every required artwork file received and approved by that cut-off. Call customer services on 01625 720348 to arrange artwork approval and confirm availability. Read the Delivery & Next Day Terms.

If a deadline is essential, tell us before ordering and obtain confirmation that we can meet it. Estimates are not an unconditional guarantee, but this does not override a date we have agreed as essential or any statutory delivery remedy. Late payment, incomplete artwork or requested changes may mean that we need to agree a revised date with you.

We will tell you about a significant delay we become aware of and take reasonable steps to resolve it. Events genuinely outside our reasonable control may affect timings, but they do not automatically remove your rights to cancel, receive a refund or use another remedy available by law. We do not promise to meet an essential date and then rely on a general delay disclaimer to avoid that promise.

4. Lost, damaged or late orders

Contact us promptly if goods do not arrive or arrive damaged or short. Keep the packaging and relevant photographs where practical so we can investigate. We will deal with the courier or production provider we appointed; we will not require a consumer to pursue our courier instead of us.

For consumers, goods remain at our risk until they reach you or a person you identified to receive them. The statutory exception may apply if you independently appoint a carrier we did not offer. If we refuse delivery or miss an essential agreed deadline, you may have a right to end the contract and receive a refund. In other delay cases you can normally set an appropriate additional delivery period and end the contract if it is missed. Other statutory remedies are preserved.

We will provide a suitable replacement, reprint, price reduction or refund where required by your rights and the circumstances. A request to report a problem promptly helps the investigation; it does not impose a short deadline that takes away a consumer’s legal claim.

5. Cancellation, returns and complaints

Printed goods made to your specifications or clearly personalised for you are generally excluded from the usual 14-day consumer change-of-mind cancellation right. This exception does not remove rights where goods are faulty, misdescribed or not supplied as agreed. Contact us immediately if you made an ordering error or wish to change or cancel a job. Before production we will assess what can be stopped and explain any agreed or legally justified costs; we will not keep money for work we will not supply without a lawful basis.

If we supply a non-personalised item to a consumer under a distance contract, the statutory cancellation rights apply unless a specific lawful exception applies. You may normally notify us within 14 days after delivery and then return the goods within a further 14 days. We will explain return arrangements and any return postage you must pay before purchase. Standard outbound delivery is refunded where the law requires it. To cancel, email or write with your name, address, order reference, goods and order/delivery date. A model cancellation form is included below.

For faulty or misdescribed goods and services, the applicable Consumer Rights Act remedies remain available. Please contact customer services first with the order reference and the outcome you are seeking. We will investigate and respond within a reasonable time. Do not return personalised goods until return instructions have been agreed.

6. Responsibility and limits

Consumers: we are responsible for foreseeable loss caused by our breach of contract or failure to use reasonable care and skill. We do not exclude responsibility simply because a courier or production partner was involved. We are not responsible for loss that was not reasonably foreseeable, loss caused by your own breach, or business losses arising from goods supplied to you as a consumer for private use, except where the law requires otherwise.

Business customers only: subject to the exceptions below and the statutory requirement of reasonableness, our total liability relating to an affected order is limited to the amount paid for that order, including delivery. Subject to those same requirements, we do not accept liability for indirect or consequential loss, or loss of profit, revenue, business opportunities or advertising expenditure arising from the order. The operation of this clause depends on the circumstances and applicable law; it does not exclude a remedy that cannot lawfully be limited.

Nothing excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability or remedy that cannot lawfully be excluded or limited. Consumer statutory rights take priority over conflicting wording in these terms. A contractual cap does not take away an unexcludable refund or other statutory remedy.

7. General

We use production and delivery partners to fulfil orders, while remaining responsible for our contract with you. English law applies, but consumers retain the mandatory protections and court rights available where they live in the UK. Updates to these terms apply to future orders, not retrospectively to an order already agreed. We will provide the applicable terms in a form you can keep with the order confirmation.

Model cancellation form — where a statutory cancellation right applies

To: Keith Townley trading as Macclesfield Printing Services, Fence Av, Macclesfield, SK10 1LT, hello@macclesfieldprintingservices.co.uk.
I give notice that I cancel my contract for the following goods/services:
Order reference:
Ordered on / received on:
Customer name and address:
Date:
Signature (only if sent on paper):